Warranty

IPD Warranty Claim Procedures

Note that all warranty policies apply to product purchases within the effective date range. Click on the following for details: Warranty Policy and Procedures (effective 11/20/21)

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Warranty Submission Form

Before you get started on this form

A copy of the original invoice or packing slip is required in order to process this claim.
End-User is to contact the IPD Distributor from which the items were purchased to begin claim procedure. All communication will be between IPD and the Distributor who directly purchased IPD products.
Distributor is to notify IPD upon receipt of a claim at which time IPD will instruct the Distributor on how to proceed.
IPD Distributor is responsible for:
- Completing the IPD Warranty Request Form, and returning parts and documentation, unless otherwise instructed by IPD (note: all shipping charges are the responsibility of the End User or Distributor, IPD will not accept collect shipments).
- Submitting claims within 30 days from the notification of a suspected failure.
- For a claim to be considered, a report from the engine control module (ECM) is required (if equipped) at the time the warranty claim is submitted.
Parts associated with an alleged failure of IPD product must ultimately be returned to IPD Technical Support in USA for consideration of warranty, unless otherwise instructed by IPD.
If IPD determines that the situation is warrantable, all settlements will be made through the IPD Distributor, unless otherwise determined by IPD. If the warranty claim is denied, all products submitted for examination to IPD will be held for 60 days after date of warranty denial is made and then disposed of, unless requested to be returned at the distributor’s expense

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Submission Confirmation Number

Date*

Your Company Information

Form Completed By*

Your Company Name*

Address*

Street Address City State / Province / Region ZIP / Postal Code Country

Phone*

Email*

Contact Person*

Your Customer Information

If part(s) was resold, indicate end-user’s name and address below

Your Customer's Company*

Was the part(s) resold?*

Yes

Address

Street Address City State / Province / Region ZIP / Postal Code Country

Phone

Your Customer's Contact Person

Engine Application Details

Equipment/Machine/Truck that the IPD Part was used in. Be sure to include serial number & miles/hours.

Make*

Model*

Serial Number or Prefix*

Engine Arrangement (or) ID #*

Equipment Use*

Approx. Mileage/Hours Since Install*

Information Regarding The Alleged Defective Part (Primary)

QTY*

IPD Part #*

Purchase Date

IPD Invoice #

Installation Date

Installer Name

Estimated Claim Amount*

Currency*

Enter currency of total claim amount

Is Cost shown actual or estimated?*

Describe the failure in detail and what investigation has been done to support your claim.*

damage, time frame, symptoms, etc.

Provide a detailed breakdown of the costs involved.*

Claim Documents

Attach supporting documents (inspection reports, maintenance records , photos, video , etc.) and ECM report ( if applicable).

Attachment*

Drop files here or

Max. file size: 50 MB.

By clicking the submit button below you agree to the following:

you have read and understand IPD’s warranty policy,
all information provided is true and correct,
you will allow IPD to contact you regarding this claim.

Phone

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