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FAQs

Everything You Need to Know About Our Quality and Innovation
Find answers to common questions about IPD's extensive range of high-quality replacement parts, our commitment to OEM compatibility, and our industry-leading customer service. Can't find what you're looking for? Our expert team is just a call away.

IPD manufactures and distributes after-market engine parts in commercial on-highway, construction, energy, gas, mining, and marine sectors around the globe.

IPD (Industrial Parts Depot, LLC) is a global supplier of high-quality aftermarket engine parts for commercial and industrial sectors, established in 1955.

IPD parts are backed by almost 70 years of experience, industry-leading in innovation and engineering, and our company is ISO 9001:2015 certified.

Contact IPD customer service or fill out our form here for dealer requirements and procedures.

Yes, you can mix IPD parts with OE parts. IPD parts are designed to be compatible with OE specifications, ensuring proper fit and function.

IPD provides parts for Caterpillar, Cummins, Waukesha, Detroit Diesel, and Mercedes Truck engines.

IPD offers IPDSteel® pistons, cylinder liners, valvetrain repair parts, bearings, gasket sets, seals, and rebuild kits.

IPD serves customers in Europe, the Middle East, Southeast Asia, Africa, Australia, and the United States. We also cater to the entire Americas, including Mexico, Canada, and Latin America, as well as all of Asia.

IPD is distinguished by its extensive warehouse space, knowledgeable customer service representatives, IPD-branded products, modern inventory management systems, and IPD Web Store online portal. Our commitment to service excellence includes robust sales, marketing, and business support, comprehensive technical and warranty support, and a user-friendly IPD Web Store™ online catalog & ordering system. Additionally, IPD boasts global operations and distribution capabilities, extensive parts and market coverage, and advanced engineering practices including quality assurance, quality engineering, and quality manufacturing. Our precision manufacturing is characterized by expert configuration, high-quality & innovative parts, innovative designs, and reliable performance, ensuring high quality and innovation.

IPD is an ISO 9001:2015 certified company, demonstrating a commitment to quality and continuous improvement.

Yes, IPD is active on LinkedIn, Facebook, Instagram, and YouTube.

IPD is headquartered in Carson, California, with offices and distribution centers in the United States, Europe, the Middle East, and Australia.

Yes, IPD offers comprehensive warranty coverage on its products. Warranty policies and procedures can be accessed here.

We Our Customers

“We started working with IPD three years ago and our customers now recognize IPD as the premier spare parts brand. It’s a good feeling when you have high quality parts in the range IPD provides for your customers.”

Marat Zhumagulov

Grand Tech Service

Kazakhstan

“IPD stands behind what they say they stand behind. With IPD you’re not only getting quality parts but quality service!”

Chris Morgensen

Sealy Truck and Equipment

Texas

“We are very happy and glad that we are IPD dealers because of the services and the products that IPD supplies for us.”

Assad Hazeen

HESCO Manager

Amman, Jordan

“We just want to let you guys know how happy we are to be on the IPD team and how proud we are to fly the flag high. Everyone on our team matters.”

James and Romonda Kuntz

On Track Kuntz

Alberta, Canada

“Most people look at parts as just parts. I however look at IPD as a brand. A brand that I am proud to represent.”

Danny Sammons

HD Performance

West Virginia

“Most of the time the reason that I’m using IPD is because they’re offering a product that I can’t even get from the OEM. This engine is a good example. So I’ve got the new raised edge liners in this engine and that’s something I can’t even get from CAT OEM and also these are one-piece steel pistons for 14.6 liters C15. Caterpillar doesn’t even offer one-piece steel pistons for 14.6, 30.6, or C15’s. So it has nothing to do with saving money, it’s more about the product itself. I’ll take a one-piece steel piston and a higher horsepower application over a two-piece steel (inaudible) anyday. That’s why I’m using IPD Parts.”

KT Fleeman

IPD Customer and Social Media Influencer

Dexter, Missouri

“We have used a ton of IPD products over the last 30 years and have been extremely satisfied and even more than that, really happy about the price.”

Perry Askew

Reliable Engine Service

Amelia, Louisiana

“Your company has been great to work with. Getting parts for 12 mechanics at once can be challenging but you folks always make it quick and easy to get what we need and that is much appreciated.”

Jason Haun

Greensfork Alignment Service

Centerville, IN

“I couldn’t be happier with my recent purchase! The communication was top-notch throughout the process, and my order arrived incredibly quickly. The packaging was secure and professional, ensuring everything arrived in perfect condition. The spare parts themselves are of exceptional quality, and the shipping costs were surprisingly low. Overall, the service exceeded my expectations in every way!”

Mass Machinery Team

Mass Machinery

Malaysia

“I’ve been working with IPD Parts for a long time, and I can confidently say that issues with their products are extremely rare. Whenever someone calls saying they have a problem with an IPD part, my first thought is usually that the issue is more likely due to an installation error rather than a product defect. IPD’s quality is top-notch, and I trust them completely.”

Lance Hinrichsen

Tilly’s Crawler Parts Pty Ltd

Australia

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